This panel will explore: • how directories help general counsel in their decision-making as to which law firms to turn to, both nationally and internationally; • the sub-text of the panel will be to get under the skin of how GCs think and operate, and what really counts when they are identifying law firms to work with – both in using the directories but also considering other parts of the intelligence-gathering exercise; • why law firms and GCs work with the directories; and • whether legal directories encompass the full gamut of legal service providers in the new age of tech and taking into account the new entrants into the legal market.