Every insurance case inherently involves a delicate balance between the insurer’s obligation and right to investigate and verify the occurrence of an insured event, ensuring the legitimacy of the claim, on the one hand, and the policyholder's urgent need to receive compensation promptly in order to recover financially, from the other hand.

This presentation will explore the complex dynamics of this tension, based on Zaki Diab’s experience as a litigator specialising in property insurance claims within the insurance market, and will offer insights into addressing these challenges from multiple perspectives.